If you are not satisfied with the result of your complaint to us, you can refer your complaint to:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online Form: www.oaic.gov.au (Privacy Complaint Form).
Commitment to Privacy
MedPulse Westside is committed to protecting your privacy and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant.
Collection of Personal Information
MedPulse Westside will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a client or prospective client. MedPulse Westside only collects personal information necessary for us to carry out our functions and activities such as: to supply you with goods or services that you have requested; to process your order made through our Web site, or by telephone, fax and mail; to provide you with information you have requested from us; to provide you with information regarding an order you have placed with us; to provide you with information about new releases, special offers, pre-publication specials and new products and services offered by MedPulse Westside and to improve your shopping experience.
The types of personal information that MedPulse Westside collects generally includes your name, telephone number, mailing address, delivery address, email address, account details, and credit card details.
Personal information is collected directly from clients or potential future clients when they personally complete and submit a client card and consent form to become a client of MedPulse Westside. This can be done in person at one of our clinics or over the phone, when you send us correspondence (such as letters, faxes and emails), when you register on our Web site, subscribe to our newsletter, respond to a survey, when you submit queries and other forms on our Web site and when you request information on our products.
When a treatment or product is purchased personal information will be requested in order to provide the requested treatment or product, provide updated information, and advise of other MedPulse Westside treatments and products, which may be of interest. You are not obligated to provide personal information however failure to do so may result in MedPulse Westside being unable to provide services or products to you.
MedPulse Westside will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.
Use and Disclosure of Personal Information
We do not disclose, sell or trade any personally identifiable information to any third party without your permission. MedPulse Westside will use and disclose your personal information for the purpose of our business as a retailer or other purposes related to that purpose such as marketing and where you consent to such disclosure.
Site visit information
When you visit our website, we and/or our contractors collect general information about your visit which may include your server address, the date and time of your visit, the pages you accessed, the information you downloaded and the type of Internet browser you used. We and/or our contractors may use this information in anonymous, aggregated form, for statistical purposes, to assist us in improving the quality and usability of our website. Our service provider makes a record of your visit to our Web site and logs information from your browser including your IP address the date and time of your visit, the pages accessed, documents downloaded and the type of browser used. This is done as a fraud prevention measure, to enable us to evaluate our Web site usage and improve our online service.
Use of Tracking Technologies
Links to third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licencors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Quality and Security of your Personal Information
Your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure by a range of security measures including computer network security systems, restricted access and building security systems, firewalls, expert computer monitoring and passwords for checking identity before disclosing information.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.